Help

Help for Hirers

Help for Rental Partners

                        About erento
                        How does erento work?
Is erento free to use?
Do I need to sign up for an erento account?
How do I unsubscribe from erento?

                    

                        Product range
                        What items are available for rent on erento?
How do I find items?
What should I do if I can’t find the desired item?

                    

                        Renting items
                        Who am I renting from?
Where do I pick up my rental items?
How do I contact the owner?
What should I do if there is a disagreement with the hire company?

                    

                        About erento
                        How does erento work? 
How much does it cost? 
Do I qualify as a hire partner? 
What is erento's commission-free contact model?  

                    

                        Managing your account  
                        Why is my account blocked and/or my products not visible?  
I forgot my password / username. How do I retrieve them? 
How do I manage my locations and maps?   
How do I change my billing address?  
How do I manage my inquiries? 
Why are the statistics so different between ‘All locations’ and the sum of individual locations? 

                    

                        Partnering with erento  
                        How do I sign up as a hire partner? 
How do I list my products in the erento marketplace?  
Which category does my product belong in?   
How do I receive inquiries from prospective customers?  
What should I do in the event of a disagreement with the customer? 
How do I cancel my contract with erento?  

                    

                        Tips for success 
                        What can I do to improve my product listings? 
How can I have more rental success?  

                    

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